Cocca’s Pizza, Boardman, Ohio, consider yourself on notice. I was once a loyal customer of yours, ordering either a pizza, chicken tenders, pepperoni roll, or all of the above roughly once a week. No more! I can tolerate plenty, but your complete lack of customer service and lousy management has put an end to my patronage.
Just about every week I would call for a pizza and an order of chicken tenders. I would then be told twenty or thirty minutes depending on how busy they were for my pick up time. No problem right? Wrong!
Every time I went in to pick up my order,
(After waiting the specified amount of time, 20-30 minutes) my pizza would be ready but they always failed to prepare the chicken tenders. The employee would blurt out something like, “Sorry, I forgot to get the tenders ready. It’ll be 10 minutes or so!” Sometimes, the employee would begin to ring up my order and notice the tenders weren’t there and then call back to the other employee’s asking who forgot to put the order in. Many other excuses like above followed.
Now, if they forgot once in a while it would be no big deal. But the last time I ordered, they really screwed up.
As usual, I walked in the doors after 30 minutes and went to the counter and gave them my name. He went back to the oven where my pizza was sitting and put it on the table where the employee’s were making pizza’s. He then looked over the fryer and saw my chicken tenders were not there. BIG SURPRISE!
Then he lied to me. He said my tenders were cooking and would be ready in a minute or two. I said no problem. As promised, the fryer oven buzzed and the employee took the chicken tenders out of the fryer. Then the manager said something like, Wait, those aren’t his tenders. They are for another customer. The manager then proceeded to tell me that another customer ordered after me,
(Yes, after me) and it was a large order and he needed the fryer for another 20-30 minutes before he could make my order which he forgot to do in the first place. He then turned away and continued his work.
What The Fuck! I asked why I couldn’t have four of the dozen or so pieces that were just made so my pizza would not get cold and my order would be complete and I could be on my way. He said matter-of-fact, “No, you’re going to have to wait. I have to get this order done for another customer.”
Now, a good manager would have understood the situation, knowing that his employee was at fault and would have remedied the problem right away by giving me the four pieces already done and scrambled to make up a little more time for the customer who has not even arrived yet. Everyone would have been happy. Cocca’s Pizza would still have a long time customer. Instead, he was a complete asshat.
I told him to keep the pizza or shove it up his ass, whichever he preferred. I didn’t stick around to see which option he selected.
With that,
The
Grassy Knoll Institute scores Negative 2 out of 5 shots and DOES NOT recommend Cocca’s Pizza Of Boardman for dinner.
LURKING ON THE GRASSY KNOLL
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