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| New Digital Age Chick-Fil-A Sandwich |
Finally, Chick-Fil-A moved across the street affording them more space and a modern facility. However, the restaurant drive through is still packed, even with the double lanes. Even though the employee's at chick-Fil-A are very speedy and efficient, it may take up to 15 minutes or longer to wind your way to the pay window. Even if you decide to park the car and walk in, the lines inside are long as well.
But there is another option. The CHICK-FIL-A app. I downloaded the app in seconds from the Android play store and it took several minutes to set up. Add your name and credit card info and in a moment you will be prompted to add funds to your digital chick-Fil-A card. I selected $25.00
The test of the system is during rush hour, and 5:30pm was the time I selected to try the new ordering process out. I opened the app and it offered me two locations to go, the Southern Park Mall or the new location on Tiffany. I selected Tiffany. The app showed categories of foof choices along with pictures of what you were purchasing as well as quantity. I selected a chicken sandwich and a large order of waffle fries.
The app prompted me to press the I'm Here button once I did arrive and to enter the store and go to the PICKUP AREA and the order would be brought over to you right away. Seems to good to be true. I was very skeptical.
Well, I pulled in, found a spot to park and walked in. As sson as i entered the door I hit the I'm here button on the app. The app responded by stating my order would be processed and the total of my order would be deducted from my digital card. Inside, there were at least 18-20 people in line waiting to order. The drive through line was worse. I spotted the pickup sign and sat down on the bench and waited for my order.
In less than a minute, yes, less than a minute, an employee walked toward me, smiled and said, "Patrick!" I replied, "Yes." She handed me the bag with my sandwich and large waffle fries and said thank you selecting Chick-Fil-A.
I was stunned. I walked out feeling sorry for all the people still in line but estactic how well the app worked.
The Grassy Knoll Institute Rates 5 out of 5 shots for Chick-Fil-A online ordering.
Addendum: I tried the app for lunch and it worked just as well and just as fast.
LURKING ON THE GRASSY KNOLL
