So I'm flying United Airlines, (Which BTW I am a Mileage plus customer) and I get assigned seat 13D, wich is a standard aisle seat. Twenty four hours ago, I attempted to change my seat by logging onto United's website. Lo and behold, the computer said all seats were taken even though several emergency row exit seats were showing available. WTF!!!
I called United's 800 number and after going through 11 prompts, I got to a real person. (At least I thought I did) The United agent took my information and stated all seats were taken and the flight was full. I informed her the United web site showed three emergency exit row seats available. The United agent said that the United website was not accurate and not showing real time updates. I asked why would United post outdated information misleading paying customers. She said she didn't know but all seats were taken for my flight.
The next day at the airport, after just viewing the (Updated) available seats, two emergency row seats were still available. I asked the ticket agent if I could please change my seat assignment to one of the emergency row exit seats. Inez, (The ticket agent) typed away at her keyboard and like the robot agent on the phone the previous evening said that all seats were assigned. Again I told Inez that the United website had seat 12A and 12B still available. She said I was wrong. In essence, by saying I was wrong she was stating United was wrong.
In an instant the other shoe dropped. Inez said that seat 13D, (My seat) was a premium seat that had 5 extra inches of leg room and that I didn't need to change my seat. (If you go to seatguru.com it states that my seat on an Airbus A320 (United's Jet) was not an economy plus seat and had a standard seat pitch. As I already knew, my seat did not have the extra leg room Inez, the United airlines ticket agent claimed it had.
An hour later I boarded the plane, stowed away my carry on and took my seat on the plane. A woman took sear 12B and just as the door was closing, a young man sat in seat 12A. During the four hour flight, we got to talking and he said he switched flights taking an earlier one and he was damn lucky getting on the plane for seat 12A was the last seat available.
Now you understand the photo above of the LOTGK logo in the process of loading a program.
Candiadates for Ass Clowns of the week.
ReplyDeleteI'm still pissed at United Airlines.
ReplyDeleteIt's a conspiracy!!
ReplyDelete13D was the seat you THEY wanted you in.
Imagine if you will a mostly full aircraft and a gentleman on his way home from a business trip...
At least it wasn't flight 815......
ReplyDeleteThere's somthing out on the wing!!!!!
That is inexcusable behavior on United Airlines. To lie to customers about available seats and to lie to them that the seats they have are premium seats when they are not is horrendous. I wonder what else the airline lies to the public about. Their safety record, maintenance schedule, the way they search your luggage, they way they scan your entire body and claim they do not keep the pictures. you should file a report against the horrendous customer service you received.
ReplyDeleteYeah, I was thinking of doing so but felt that my blog post was enough. Make it public and not private, let everyone see it.
ReplyDelete