Cocca’s Pizza, Boardman, Ohio, consider yourself on notice. I was once a loyal customer of yours, ordering either a pizza, chicken tenders, pepperoni roll, or all of the above roughly once a week. No more! I can tolerate plenty, but your complete lack of customer service and lousy management has put an end to my patronage.
Just about every week I would call for a pizza and an order of chicken tenders. I would then be told twenty or thirty minutes depending on how busy they were for my pick up time. No problem right? Wrong!
Every time I went in to pick up my order, (After waiting the specified amount of time, 20-30 minutes) my pizza would be ready but they always failed to prepare the chicken tenders. The employee would blurt out something like, “Sorry, I forgot to get the tenders ready. It’ll be 10 minutes or so!” Sometimes, the employee would begin to ring up my order and notice the tenders weren’t there and then call back to the other employee’s asking who forgot to put the order in. Many other excuses like above followed.
Now, if they forgot once in a while it would be no big deal. But the last time I ordered, they really screwed up.
As usual, I walked in the doors after 30 minutes and went to the counter and gave them my name. He went back to the oven where my pizza was sitting and put it on the table where the employee’s were making pizza’s. He then looked over the fryer and saw my chicken tenders were not there. BIG SURPRISE!
Then he lied to me. He said my tenders were cooking and would be ready in a minute or two. I said no problem. As promised, the fryer oven buzzed and the employee took the chicken tenders out of the fryer. Then the manager said something like, Wait, those aren’t his tenders. They are for another customer. The manager then proceeded to tell me that another customer ordered after me, (Yes, after me) and it was a large order and he needed the fryer for another 20-30 minutes before he could make my order which he forgot to do in the first place. He then turned away and continued his work.
What The Fuck! I asked why I couldn’t have four of the dozen or so pieces that were just made so my pizza would not get cold and my order would be complete and I could be on my way. He said matter-of-fact, “No, you’re going to have to wait. I have to get this order done for another customer.”
Now, a good manager would have understood the situation, knowing that his employee was at fault and would have remedied the problem right away by giving me the four pieces already done and scrambled to make up a little more time for the customer who has not even arrived yet. Everyone would have been happy. Cocca’s Pizza would still have a long time customer. Instead, he was a complete asshat.
I told him to keep the pizza or shove it up his ass, whichever he preferred. I didn’t stick around to see which option he selected.
With that,
The Grassy Knoll Institute scores Negative 2 out of 5 shots and DOES NOT recommend Cocca’s Pizza Of Boardman for dinner.
LURKING ON THE GRASSY KNOLL
Showing posts with label pepperoni roll. Show all posts
Showing posts with label pepperoni roll. Show all posts
10/08/2007
Cafe Roma - Pepperoni Roll
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| Cafe Roma Pepperoni Roll |
Location: Cafe Roma 2nd Floor YMCA 17 N. Champion Street Youngstown, OH 44503 330-746-6900.
The Order: Pepperoni roll and sauce.The Service: Of course it was take out. The Grassy Knoll secret corporate office is far to busy to take a leisurely lunch break.
The Taste: adequate. The dough was overcooked, almost burnt. The cheese, on the other hand, was all clumped together and was semi cold.
Presentation: Standard white styrofoam container.
The Value: Under 4 bucks. Not bad, until you look at other rolls on the market.
The Rating: 2 out of 5 shots. Grassy Knoll Diner does NOT recommend the pepperoni roll at Cafe Roma.
LURKING ON THE GRASSY KNOLL
10/07/2007
Pappa's Pizza - Pepperoni Roll
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| Pappas Pizza Pepperoni Roll |
The order: Pepperoni roll and a large order of Jojo fries.
The Service: Pappa’s touts and offers free delivery service. Let me begin by saying that we ordered and were told our order would be delivered at noon. They were a little late. Two hours late!
Wait, it gets worse. To top it off, we received the wrong order when it did arrive. The delivery guy simply said that he must have delivered our order by mistake to someone else and that someone else had our order. I knew right away that we were dealing with a real Einstein here. Delivery boy then said that he would go and retrieve our order and switch it with the order we received. Then everything would be fine. A quick phone call to Pappa’s halted this scenario. We demanded fresh and hot food instead of the incorrectly delivered order that someone had already accepted.
More time passed. Finally, our order was delivered but there was something still missing. There were no apologies, no free coupons, nothing. The delivery guy didn’t say a single word. At least they were consistent.
The Taste: Do you see the picture? It does not do the pepperoni roll justice. This had to be the thinnest pepperoni roll in the universe. It wasn’t even half an inch tall. It was also soggy. For a moment, I thought it was a sponge. The grease was oozing from it’s innards as if it had been shot with a .357 Magnum and dying a slow and painful death. I should have had pity on it and put it out of it’s misery but a picture had to be taken.
Onward to the Jojo fries. One word. PATHETIC! If this was the large order, I would hate to see the regular order. And, these were not Jojo fries but a cheap imitation. They were also cold.
Presentation: The pepperoni roll was wrapped in aluminum foil to apparently keep the mummification process intact. The so-called Jojo’s were in a white plastic container.
The Value: The price was $4.50 for both. Since the food was not edible, it was $4.50 to much.
The Rating: 0 out of 5 shots. The order was two hours late, the order was wrong, and no restitution was rendered.
The Grassy Knoll Diner DOES NOT recommend Pappa’s pizza for lunch or dinner. EVER!!!
LURKING ON THE GRASSY KNOLL
Pizza Joe's - Pepperoni Roll
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| Pizza Joes Pepperoni Roll |
Phone# (330) 744-0099
Location: 2545 Belmont Ave Youngstown, OH 44505
The order: Pepperoni roll.Location: 2545 Belmont Ave Youngstown, OH 44505
The Service: Typical pickup service. The order was ready when promised. The only thing was, the roll was cold as if it was sitting awhile waiting to be sold. I had to microwave it for 20 seconds to heat it up.
The Taste: After it was warmed it, it was pretty good. A fair amount of pepperoni except at the ends of the roll.
Presentation: Typical plastic wrapper with Pizza Joe’s Logo.
The Value: The price was only $2.25 for the roll. No sauce though which was a negative.
The Rating: 3 out of 5 bullets just because of the value. Grassy Knoll Diner recommends Pizza Joe’s.
LURKING ON THE GRASSY KNOLL
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